Excluded from the right of withdrawal are contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
For all other items – hereinafter referred to as “goods” – you have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must send us
915 8th Street, Suite 207
Miami Beach, FL 33139 — USA
Here you can use a withdrawal form. (Download)
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make a refund until we have received the item(s) back or until you have provided proof that you have returned the item(s), whichever is earlier. You must return or hand over the product(s) to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the product(s) before the expiration of the period of fourteen days. You shall bear the direct costs of returning the item(s). You shall only have to pay for any loss in value of the goods(s) if this loss in value is due to the handling of the goods(s) which is not necessary for the inspection of the condition, properties and functioning of the goods(s).