FAQ
timeblock® SUPPLEMENTS
The colors of the day and night capsules differ from the colors of my last order. Is this normal?
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timeblock® contains purely natural ingredients and colorings. The color difference between the DAY and NIGHT capsules is clearly visible. Due to the natural colorings, some colors may vary. This does not mean that the quality is inferior.
Can I overdose on the ingredients in timeblock® (for example, folic acid)?
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If you take the product as directed—1 capsule DAY and 1 capsule NIGHT—you cannot overdose. We recommend that you do not exceed the recommended dosage.
Does timeblock® have any known contraindications?
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We are not aware of any contraindications to date. However, if you suffer from allergies, please consult your doctor before taking timeblock® VITAL AGING NUTRITION. Timeblock® should not be taken if you are allergic to any of the ingredients contained in timeblock®. Generally, the product is vegan, GMO-free, and lactose-free (however, possible cross-contamination is possible and cannot be ruled out).
How long should I take timeblock®?
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The best results can be expected after a few months. To truly experience the benefits of timeblock®, we recommend using it for at least 6 months. Many of our customers choose to take timeblock® regularly because they notice the positive effects on their body, skin, and overall well-being.
Can pregnant women take timeblock®?
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Pregnant or breastfeeding women are not recommended to take timeblock®. This is due to the high levels of ECGC (from green tea) in the product, which are not optimized for pregnancy or breastfeeding.
Can I take the daily capsule at lunchtime instead of breakfast?
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It's perfectly fine to take the DAY capsule around lunchtime—about 15 minutes before eating. Please note that the day capsule should not be taken after 6 p.m., as the ECGC (green tea extract) contained in the DAY capsule may disrupt your sleep.
How should I take timeblock®?
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We recommend taking the day capsule approximately 15 minutes before breakfast and the evening capsule between 6 and 7 p.m. with your last meal. Both capsules should be taken with plenty of liquid. If you don't want to eat breakfast, you can take the day capsule approximately 15 minutes before lunch. Avoid taking the day capsule after 6 p.m., as the ECGC (green tea extract) contained in the DAY capsule may interfere with your sleep.
What distinguishes timeblock® from other common dietary supplements?
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The ingredients of timeblock® VITAL AGING NUTRITION are grown all over the world. A group of scientists who developed timeblock® experimented for over seven years to find the perfect ingredients and the best locations for cultivation. They cultivated the ingredients in various parts of the world and achieved astonishing results! The effectiveness of the active ingredients in each plant depended on the location where it grew. The differences were sometimes enormous. For example, the barley grass contained in every timeblock® capsule grows in the Himalayas. When the scientists tried to grow the same barley grass in Switzerland, it lacked the active ingredients tocotrienols and PQQ, unlike barley grass from the Himalayan region, even according to the highest organic standards. A scientific study with 120 participants was conducted for timeblock® VITAL AGING NUTRITION at the University of Vienna.
Is it okay to drink green tea while taking timeblock®?
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Is it okay to drink green tea while taking timeblock®?
When you take timeblock®, you receive the sufficient amount of the active ingredients contained in green tea. For health reasons, there is no need to drink additional green tea. However, if you are an avid green tea drinker, we recommend consulting your doctor beforehand.
What makes timeblock® special?
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For timeblock®, various superfoods are processed using our special methods. The result is a powder concentrate with a maximum of all valuable nutrients from wheatgrass, barley grass, shiitake mushrooms, tomatoes, grape seeds, green tea, marigolds, and algae, with added vitamins. The essential ingredients come from natural plant sources. The individual ingredients can be found on the timeblock® packaging.
How is timeblock® produced?
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The wide range of ingredients is cultivated in locations with optimal growing conditions. These include locations in the Himalayas, Brazil, Tibet, and various parts of Europe. After harvesting, processing takes place very quickly using the latest Swiss technology to ensure the highest possible content of valuable nutrients. Following the freeze-drying process, which is carried out in a GMP facility, the concentrated timeblock® powder is filled into vegan capsules (made from plant cellulose) in Germany. timeblock® is subject to the highest quality controls.
How is the quality of timeblock® ensured?
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The production facilities are inspected every year by the state quality control authority.
Are there any additives in timeblock®?
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timeblock® is free of chemical preservatives. This also applies to the capsule, which contains no animal substances and is therefore 100% vegan.
Is timeblock® an organic product?
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All ingredients are continuously tested for the presence of pesticides and herbicides to ensure timeblock®'s high quality standards. The vast majority of our ingredients are grown in remote areas of the world, far from major industrial areas. However, timeblock® is not an organic product according to current guidelines, as each country has different organic certifications.
Can people with allergies take timeblock®?
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Please check the ingredients list on the packaging before consuming timeblock®. If you are allergic to any of the ingredients, you should not take timeblock®.
Can timeblock® be taken in combination with other medications?
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If you are taking medication on a long-term basis, we recommend that you consult your doctor before taking timeblock®.
Are the ingredients of timeblock® tested on animals?
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The ingredients in timeblock® are neither tested on animals nor derived from animals. Therefore, timeblock® can be used by both vegetarians and vegans.
FAQ
timeblock® SKINCARE
Who is timeblock® SKINCARE suitable for?
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Our skincare range is suitable for all skin types. It helps counteract the factors that affect cell renewal and cause our skin to age. Therefore, it is suitable for all age groups and for common skin concerns such as uneven skin tone, wrinkles, dull-looking skin, stressed skin, or after a long vacation with stressors such as winter or prolonged sun exposure (beach vacation).
What is special about timeblock® SKINCARE?
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timeblock® SKINCARE contains high concentrations of innovative and powerful ingredients to combat virtually every factor that impairs the cell renewal process and causes our skin to age. These ingredients penetrate deep into the skin, achieving long-lasting, visible results. This allows our skin to restore optimal self-care.
Why don't you offer specific products for different skin types?
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timeblock® 4 WEEKS contains all the ingredients of the day and night creams, combining their beneficial properties into a highly concentrated four-week treatment program. It is the ideal introduction to the timeblock® collection and allows you to achieve the maximum benefits of the timeblock® product range. It is recommended as a primary treatment for tired and stressed skin (e.g., after long trips or a beach holiday).
timeblock® DAY Lotion contains a sophisticated formula of selected ingredients to boost cell activity. High-performance super antioxidants also protect the skin from environmental influences.
timeblock® NIGHT Serum supports skin renewal and regeneration during the body's natural rest and regeneration phase at night.
What is the difference between timeblock® 4 WEEKS, DAY and NIGHT?
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timeblock® 4 WEEKS contains all the ingredients of the day and night creams, combining their beneficial properties into a highly concentrated four-week treatment program. It is the ideal introduction to the timeblock® collection and allows you to achieve the maximum benefits of the timeblock product range. It is recommended as a primary treatment for tired and stressed skin (e.g., after long trips or a beach holiday).
timeblock® DAY Lotion contains a sophisticated formula of selected ingredients to boost cell activity. High-performance super antioxidants also protect the skin from environmental influences.
timeblock® NIGHT Serum supports skin renewal and regeneration during the body's natural rest and regeneration phase at night.
How do I use timeblock® SKINCARE?
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Apply morning and evening to cleansed face and eye contour.
Can I use other skincare products with timeblock® SKINCARE?
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Yes, you can. Timeblock® Skincare is suitable for all skin types, as it is not formulated to compensate for deficiencies in excessively dry or oily skin. However, if you need more support for dry skin or want stronger sun protection, you can apply additional products to those areas.
I have sensitive skin. Is timeblock® SKINCARE suitable for me?
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Please check the ingredients on the packaging before use to determine if there is any intolerance to the substances.
Can I use timeblock® SKINCARE daily?
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Yes, it can be used daily.
Can I transfer timeblock® SKINCARE into smaller containers for travel?
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The bottle is designed to be airtight and opaque to protect the quality of the ingredients. If you wish to transfer the contents to a smaller container for a short-term trip, please try to use the extracted product as quickly as possible to minimize oxidation and loss of quality.
Why is timeblock® SKINCARE more expensive than many of the common skincare brands on the market?
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The higher pricing of timeblock® skincare compared to many mainstream skincare brands on the market results from the high concentration of expensive ingredients and the technology used to maximize effectiveness. For example, the polypeptide content of timeblock® is almost 10 times higher than most luxury brands. Equol, the plant-based rejuvenation molecule isoflavonediol, stimulates the body's own production of collagen and elastin, positively impacting the anti-aging gene while smoothing skin texture from within. Its NanoColloidal property allows it to penetrate the skin and form a natural reservoir beneath the dermis, where it can slowly unfold to deliver long-lasting benefits, leaving skin looking firm and plump.
In addition, great attention was paid to the design of the bottle in which the product is contained. Its airtight and opaque properties prevent oxidation of the key ingredients, thus keeping them stable for longer.
What changes can I expect from using timeblock® SKINCARE?
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timeblock® SKINCARE stimulates the skin by reactivating its natural ability to regenerate. Key ingredients have been proven to help increase the body's own collagen and elastin levels, resulting in a visible reduction of lines and wrinkles. It also promotes a healthier, more even skin tone and youthfully elastic and firm-looking skin – from the inside out.
Note: Please note that individual results may vary, and the extent of changes depends on factors such as skin type, age, and overall skin condition. Regular and long-term use of timeblock® skin care products is recommended for best results.
Is timeblock® SKINCARE suitable for the eye area?
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Yes, it is gentle enough.
Can I use timeblock® SKINCARE on acne or damaged skin?
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Yes. The key active ingredients in timeblock® SKINCARE are plant-derived and safe enough to be applied to broken, exposed skin. However, it is not recommended for application to large areas of broken skin (e.g., deep cuts or burns).
How long do I need to use timeblock® SKINCARE before I see results?
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The duration of the cell renewal process varies from individual to individual depending on skin type, diet, and environmental stress. Most people can see visible results after 3-4 weeks of use.
FAQ
timeblock® GENERAL
How can I cancel my order?
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If you would like to cancel your order, you can do so by sending us an email to info@system-biologie.com. A customer service representative will then explain the exact procedure to you.
Can I change my order or add items later?
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Changes can usually be made within 1-2 hours of completing your order. To request changes, please contact us via email at info@biogerontology.us. Please note that changes cannot be made once the shipment has left our warehouse.
Can I change my delivery address after completing my order?
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Unfortunately, it is not possible for you to change the delivery address yourself after completing your order. Nevertheless, you are welcome to contact us by filling out the contact form or sending us an email to info@biogerontology.us. Our customer service representatives will do their best to change the delivery address for your order. Please note, however, that an address change is only possible while the package is still in our warehouse.
What payment methods do you offer?
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In our webshop you can choose between credit card and debit card (via Stripe), PayPal and direct bank transfer.
Can I pay with a debit card?
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You can also pay for your order with a debit card (via Stripe).
How do I receive the invoice?
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The invoice will be sent to you both as a PDF file via email and in printed form with your order.
How long does delivery take?
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Your order is usually ready for dispatch immediately; delivery takes approximately 2-3 working days.
How much are the shipping costs?
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Information on shipping costs for timeblock® products can be found here .
What happens if I am not at home when the delivery is made?
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That's no problem. A notification card will be left in your mailbox. The postman will attempt to deliver the package again on the next business day. In Switzerland, you will receive an email from the post office, allowing you to determine the exact delivery time.
Where are the products shipped from?
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We are the officially registered distributor for Germany, Austria, and Switzerland. Deliveries to Germany and Austria are made from our warehouse in Munich. Deliveries to Switzerland are made from our warehouse in Zurich.
Can I track my shipment?
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Along with the shipping confirmation you'll receive from us via email, we'll also provide you with a tracking number. You can use this number to track your package on the official DPD website.
Can I return my package and how does that work?
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You can return your package within 14 days of receipt. If you have already opened the package, we reserve the right to claim compensation for any opened products. If you would like to return your package, you can contact our customer service by email at info@biogerontology.us
When can I expect the repayment?
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Depending on the payment method you choose, it will take between 5 and 10 business days for the money to be refunded to your bank account or credit card.
